INTERNATIONAL RETURN & EXCHANGE POLICY
Do You Need To Return or Exchange An Item? Here’s How You Do It!
JANTHEE Berlin offers STORE CREDITS on purchases. We do not refund your return.
If you ordered items on PRE - ORDER, your entire order will be sent once all items are back in stock and available for shipping.
In the event that you would like to exchange your item for a different style or color, you can simply use the store credit to reorder your item in the correct color, style, or size at no additional charge. Your store credit does not expire and you can wait to reorder your item if your desired item is out of stock. We only issue store credits in the amount of the original item purchased/returned, excluding shipping costs.
Returns are only accepted within 14 days of receiving the product. All items must be returned unworn and unwashed, they must be returned with all original liners and tags included and still attached to the item.
NO REFUNDS
HOW TO EXCHANGE/RETURN AN ITEM OR AN ENTIRE ORDER
STEP 1
Please fill out our return form & add your name and order number. CLICK HERE FOR PDF
STEP 2
Insert the Exchange & Returns form with the item(s) you wish to exchange or return in the original packaging.
STEP 3
You are responsible for paying for your own shipping costs for returns and exchanges. Please send your parcel to this address:
Zenfulfillment / FIEGE
c/o "YOUR ORDER NUMBER" Tor 19/20/21
Suelzenbruecker Str. 7
99192 Apfelstaedt
GERMANY
Please track your parcel - if packages are lost in transit, we are not liable to exchange or refund.
PLEASE MARK YOUR PARCEL AS "SAMPLE" WITH A VALUE OF 10€ (non EU countries).
STEP 4
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. Store credit will be issued between 3-5 business days upon receiving the exchange items.
Please contact us via email (info@jantheeberlin.com) or via Whats App (0049 1573 5631817) if you have further questions.
